Personal Injury intake · Managed by VoxLead
Personal injury intake that signs the case before the billboard firm calls back
Injured callers are in pain, on a phone, and calling every firm they saw on the way to the hospital. VoxLead answers every one for your firm, takes the facts that tell your attorneys whether to take the case, and books the consultation on the first call.
Why personal injury firms lose clients to voicemail
Personal injury leads are expensive to win, and the first firm to have a real conversation usually signs the client. A missed call after a weekend crash is a paid lead handed to a competitor.
Matters the intake covers
- Car accidents
- Truck and 18-wheeler accidents
- Motorcycle accidents
- Slip and fall
- Dog bites
- Wrongful death
- Rideshare accidents
What your attorneys get from every call
Your firm approves the questions. These are where most firms start, and we change them to match how you work.
- The kind of accident, and when and where it happened
- The county, for venue
- Who was hurt, and whether they saw a doctor or went to hospital
- The other driver, business or property owner, and their insurer
- Whether a company truck or work vehicle was involved
- Whether there is a police report, photos or witnesses
- Whether an insurer has called or anything was signed
What happens on a personal injury intake call
The same eight steps on every call, so nothing depends on who happened to pick up.
01
The call is answered
Day, night, weekend or overflow. The intake specialist says it is the firm's intake assistant and that the call may be recorded.
02
Caller details are taken
Name, the best callback number, and whether a voicemail or text to that number is safe.
03
The facts of the matter
The county, for venue; Who was hurt, and whether they saw a doctor or went to hospital; The other driver, business or property owner, and their insurer; Whether a company truck or work vehicle was involved.
04
Names for your conflict check
Other parties, co-defendants or opposing parties are recorded for your firm to check. VoxLead never says a conflict is cleared.
05
Urgency rules are checked
Your rules decide what is urgent. Anyone in danger is told to call 911 first.
06
The attorney is alerted
Urgent intakes go to your on-call attorney by text and email straight away, and can be transferred if you allow it.
07
A consultation or callback is set
Booked on your calendar during the call, and the caller gets a confirmation text.
08
The intake is delivered
An attorney-ready summary goes to your team, and to Clio or HubSpot if you use them. If any step fails, VoxLead follows up rather than reporting success.
Urgent matters, and the lines it never crosses
Sent straight to your on-call attorney
- Someone is still in hospital
- A death in the family
- An insurer pressing for a signature or recorded statement
- A filing deadline the caller mentions
What the intake specialist never does
- Estimates what a case is worth
- Tells callers what to say to an insurer
- Says how long they have to file
- Gives legal advice or promises representation
VoxLead is not a law firm. It does not give legal advice, decide whether your firm takes a case, or create an attorney-client relationship. An attorney at your firm makes every one of those calls.
Personal Injury intake questions
- Can it screen out cases we do not take?
- Yes. Your playbook lists the case types you take and the ones you refer out, such as property-damage-only claims or injuries at work. Callers outside your criteria are told the firm will follow up, and you see why.
- Does it push intakes into our case management software?
- Intakes go into Clio or HubSpot, and consultations go on Google Calendar or Cal.com. Every intake is also emailed to the people you choose.
- Will it tell callers what their case is worth?
- Never. It does not estimate value, comment on fault or tell anyone what to say to an insurer. It takes the facts and books the consultation.
Intake for your other practice areas
One service covers every area your firm takes. See the full legal intake service.
Criminal Defense intake
DUI / DWI, Drug charges, Assault and domestic violence, Theft and property crimes
See criminal defense intake →DUI / DWI intake
First-offense DUI / DWI, Repeat offenses, Breath or blood test refusal, License suspension and ALR hearings
See DUI and DWI intake →Family Law intake
Divorce, Child custody and visitation, Child support, Spousal support
See family law intake →Immigration intake
Removal and deportation defense, ICE detention, Family visas and green cards, Citizenship and naturalization
See immigration intake →
See it answer a real intake call
Tell us your practice areas and hours. We set up your intake playbook, test it with you, and go live together once you approve the test call.