1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between VoxLead Inc. (“VoxLead”, “we”, “us”, or “our”) and the business entity or professional practice accessing or using our website, cloud voice telephony services, artificial intelligence receptionist software, and associated APIs (collectively, the “Services”).
By registering an account, submitting an onboarding questionnaire, or clicking “I Agree”, you certify that you have the legal authority to bind your practice or enterprise to these Terms. If you do not agree to these Terms, you may not access or use the Services.
2. Description of Services & Not Legal Advice
VoxLead provides 24/7 AI-powered voice receptionist software for law firms: answering calls, taking intake details, booking consultations, and passing messages to attorneys.
VoxLead is an administrative intake assistant. It does NOT give legal advice, decide whether a caller has a case, promise any outcome, or act as an attorney. VoxLead cannot be used to contact 911 or any emergency service. A caller who is hurt or in danger must hang up and dial 911 or their local emergency number.
3. Telecommunication & Regulatory Compliance (TCPA & Call Recording)
Telephone Consumer Protection Act (TCPA): You represent and warrant that all telephone numbers provided to VoxLead for call forwarding or outbound calling comply with applicable telemarketing, call recording, and consumer consent regulations, including the TCPA and state wiretapping regulations.
Confidentiality: How we hold what callers tell your firm is set out in our Vendor Confidentiality Agreement, which is incorporated into these Terms by reference. Your firm is responsible for telling callers about call recording where the law requires it.
4. Subscriptions, Call Quotas, & Billing
Services are billed on a recurring subscription basis (Starter, Growth, or Custom Enterprise tiers). Subscriptions include a monthly allocation of answered calls. Usage exceeding your tier's allocated calls is subject to the overage rate specified at the time of subscription.
All payments are processed securely through our payment processing partners (Stripe). Subscriptions automatically renew unless cancelled through your dashboard prior to the end of the current billing cycle.
5. Intellectual Property & Customer Data Ownership
Our IP: VoxLead retains all right, title, and interest in and to the Services, proprietary voice models, orchestrators, codebases, and brand marks.
Your Data: You retain full ownership of all caller and client records, firm schedules, and CRM data synced through your integrations. We do not sell or monetize your caller or client data.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXLEAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR CONSULTATIONS, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO VOXLEAD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.