Immigration intake · Managed by VoxLead
Immigration intake that treats detention as the emergency it is
When a family member is detained, the call comes at any hour and the caller is frightened. VoxLead answers for your firm, takes the facts your attorneys need, flags detention and court dates as urgent, and books the consultation in the language the caller prefers.
Why immigration firms lose clients to voicemail
Immigration matters run on hard deadlines, and the families who call are often unsure who they can trust. A calm, confidential answer at the first call keeps them with your firm instead of a notario or the next number they find.
Matters the intake covers
- Removal and deportation defense
- ICE detention
- Family visas and green cards
- Citizenship and naturalization
- Asylum
- Work visas and permits
- DACA
What your attorneys get from every call
Your firm approves the questions. These are where most firms start, and we change them to match how you work.
- The kind of help needed: visa, green card, removal case or other
- Country of citizenship and date of entry
- Whether anyone is detained, and at which detention center
- A-number, if they have one
- Current status and when it expires
- Any Notice to Appear, prior order or hearing date
- Any letter with a deadline, and the preferred language for the consultation
What happens on a immigration intake call
The same eight steps on every call, so nothing depends on who happened to pick up.
01
The call is answered
Day, night, weekend or overflow. The intake specialist says it is the firm's intake assistant and that the call may be recorded.
02
Caller details are taken
Name, the best callback number, and whether a voicemail or text to that number is safe.
03
The facts of the matter
Country of citizenship and date of entry; Whether anyone is detained, and at which detention center; A-number, if they have one; Current status and when it expires.
04
Names for your conflict check
Other parties, co-defendants or opposing parties are recorded for your firm to check. VoxLead never says a conflict is cleared.
05
Urgency rules are checked
Your rules decide what is urgent. Anyone in danger is told to call 911 first.
06
The attorney is alerted
Urgent intakes go to your on-call attorney by text and email straight away, and can be transferred if you allow it.
07
A consultation or callback is set
Booked on your calendar during the call, and the caller gets a confirmation text.
08
The intake is delivered
An attorney-ready summary goes to your team, and to Clio or HubSpot if you use them. If any step fails, VoxLead follows up rather than reporting success.
Urgent matters, and the lines it never crosses
Sent straight to your on-call attorney
- Someone is detained by immigration right now
- A hearing or deadline within 72 hours
- A Notice to Appear or removal order
What the intake specialist never does
- Comments on status, eligibility or the chance of a visa
- Advises anyone to leave or stay in the country
- Asks about status in a way that sounds like reporting
- Gives legal advice or promises representation
VoxLead is not a law firm. It does not give legal advice, decide whether your firm takes a case, or create an attorney-client relationship. An attorney at your firm makes every one of those calls.
Immigration intake questions
- Does VoxLead take calls in Spanish?
- Tell us the languages your callers use. The intake asks which language the caller prefers for the consultation, so your team can call back in it.
- What happens when someone is detained?
- The call is marked urgent and your on-call attorney gets the intake by text and email straight away, with the detention center and A-number if the caller has them.
- Is the call confidential?
- Yes. Each firm's records are kept apart from every other firm's, recordings are stored privately, and callers who are worried are told only the firm sees what they share.
Intake for your other practice areas
One service covers every area your firm takes. See the full legal intake service.
Criminal Defense intake
DUI / DWI, Drug charges, Assault and domestic violence, Theft and property crimes
See criminal defense intake →DUI / DWI intake
First-offense DUI / DWI, Repeat offenses, Breath or blood test refusal, License suspension and ALR hearings
See DUI and DWI intake →Personal Injury intake
Car accidents, Truck and 18-wheeler accidents, Motorcycle accidents, Slip and fall
See personal injury intake →Family Law intake
Divorce, Child custody and visitation, Child support, Spousal support
See family law intake →
See it answer a real intake call
Tell us your practice areas and hours. We set up your intake playbook, test it with you, and go live together once you approve the test call.